Do
you find yourself making the same mistakes over and over? Have some of
your poor choices morphed into bad habits? All of us can probably agree
that there are things we’d like to change about our actions or
circumstances.
Maybe you keep getting
drawn into bad relationships, or you can’t stop binge-eating cupcakes,
or you are never on time. Perhaps your car breaks down every week, or
you always get into arguments with your in-laws. Regardless of what
problem you face, there are many ways to reach a solution.
Our
problems tend to stick around when we treat the symptoms rather than
eliminate their causes. Our knee-jerk response to whatever troubles us
may provide temporary relief, but the problem will continue to manifest
itself unless we can identify the root.
Get to the heart of your problem, always.
Reactivity
is the enemy of a calm and happy existence. Instead of developing
sustainable strategies to address your problems, reactivity forces you
to spend your days putting out fires. To solve problems, you will need
to be proactive.
Performing causal analysis or
root cause analysis can help you identify the root of your problems so
that you can eliminate the issue for good.
Causal analysis can help you anticipate future problems, eliminate
current issues, and develop an action-plan to resolve trouble.
When
you perform root cause analysis, you can differentiate between
correlation and causation. We most often think of using this type of
analysis to understand current or past problems, but hypothetical causal
analysis enables you to predict outcomes before you commit to an
action.
Seven tried-and-true techniques for solving any problem
Employing one of these causal analysis techniques can help you find a sustainable solution.
1. 5 Whys Analysis
One of the simplest causal analysis methods involves asking yourself “why” five times. You
start by identifying the problem. “My house is always disorganized.”
Then, you ask yourself why that is the case. You create a chain of
inquiry that offers insight about the core of the problem. Find out how to do a good 5 Whys analysis here.
2. Pareto Analysis
This is sometimes referred to as the “80/20 Rule.” The idea here is that 20% of your actions cause 80% of the results.
Usually,
when you are having a problem, there are a few major contributors,
referred to as the “vital few.” Then there are the “trivial many,”
smaller problems which can deepen the effects of a poor habit or
problematic mindset.
Many people go after one of the “trivial many” instead of focusing on the “vital few” causes that are creating the most trouble.
Pareto analysis illustrating the causes for late arrivals. Image by Metacomet.
As
you can see from the diagram, the x-axis contains contributing factors
for tardiness. The left y-axis represents the number of instances in
which the lateness occurs. The right y-axis shows you how the number of
instances stacks up against the percentage of the total problem. The
orange line is the cumulative percentage of the problems that contribute
to lateness overall. As you can see, traffic, child care, and public
transportation were the major contributors to tardiness. If you wanted
to improve your punctuality, you should focus on traffic, child care,
and public transportation issues because they are the most common causes
for lateness.
While
this method appears complicated, there are many software templates
available to you to facilitate this type of visualization.
3. Failure Mode and Effects Analysis (FMEA)
This
multi-step causal analysis can illustrate the root of your problem, but
it is also an effective way to anticipate difficulties when you are
trying something new.
- Begin by ascertaining the problem (real or anticipated).
- Then, name all the things that are contributing to the failure.
- Ask yourself how often the failure is occurring.
- List the actions you have taken to ensure that the failure does not recur.
- Analyze whether those solutions worked for you.
You can revisit this line of inquiry at any time, but it is especially valuable after you restructure a procedure or policy.
4. Fault Tree Analysis
This
visual model for ascertaining the root of problems is best employed
where matters of safety are concerned. While Boolean algebra can make
this model more robust, at its most basic level, you begin this analysis
by naming the problem. Below the problem, you create boxes which
contain factors contributing to the undesired outcome. Unlike other
models, which encourage you to think about broad potential contributors,
fault tree analysis requires that you look at what is known and deduce
meaning from that.7
5. Current Reality Tree (CRT)
When
you are dealing with a number of problems at the same time, the CRT can
be an effective way to understand what the problems are and what
connections exist between them.
For example, you may
have noticed that your boss is mad at you all the time, you are late on
a frequent basis, and you are often too fatigued to work.
- Place each of these undesirable effects, your angry boss, tardiness, and fatigue, into their own box at the bottom of your tree.
- Brainstorm the possible causes for each of these problems independently, and place each cause in its own box as a “branch” sprouting from the tree.
- Take time to analyze each of the problems that you listed in connection to one another as “If…then” statements. “If my boss is angry with me, then is it related to my frequent tardiness.”
- Connect ideas in your CRT with arrows.
Eventually you will notice common threads between the undesirable effects.
6. RPR (Rapid Problem Resolution) Diagnosis
This type of causal analysis involves three main steps.
- In the discovery phase, you collect information to ascertain problems.
- During the investigation phase, you create a plan based off the data that you have collected.
- Finally, you set your plan in motion.
If
you choose to use this type of causal analysis, you should periodically
check in to ensure that you properly identified the problem and your
solution is working as intended.
7. Cause-and-Effect Diagram or “Fishbone” Diagram
This means of visualizing a problem is useful whether you are working on your own or with a team.
As
with other models, you start by identifying your problem. One
horizontal line, cuts through the center of your diagram like the spine
of a fish, hence the name. Several diagonal lines radiate from the
spine.
At the top of each of these lines,
write the type of cause that contributes to the problem. For example, if
your problem is that you are frequently unhappy, categories of causes
that contribute to your problem could be family, work, and health. Ask
yourself why each of these categories feeds into your problem. These are
the causes for your symptoms. A symptom of your unhappiness rooted in
your family might be that you feel disconnected from your partner.
Brainstorm as many causes in the categories as you can.
After
you finish your diagram, you will have a better sense of where your
problem originates. You may notice that some categories have more causes
that contribute to the undesired symptom than others. You can also
think about how these categories are connected. Rather than trying to
chop the head off the hydra, you can develop of systematic plan that
deals with the issue at its core Cause and effect diagram
Which method should you try?
There
are a plethora of causal analysis options with varying levels of
complexity. If you have lots of data about your problem, Pareto analysis
and fault-tree analysis, are great options. All the models are fairly
flexible to accommodate a wide range of problems, though some were
developed specifically for business or IT. The common thread in all of
these methods is that they require self-reflection and a chain of
inquiry.
Next time you feel like you are spending
more time putting out fires than living your life, give one or more of
these causal analyses a try. You’d be amazed at how effective your
problem-solving will be when you can get to the heart of the issue.
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